jaya9j Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal data jaya9j collects, why we collect it, how it is used, and the rights you have over your own information as a player on our platform.
This Privacy Policy ("Policy") applies to all users of the jaya9j website and browser-based platform ("Platform"), operated for the online betting and casino market in Bangladesh. By registering an account or using the Platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection, processing, and use of your personal data as described herein. This Policy should be read alongside the Terms & Conditions.
jaya9j takes the protection of personal data seriously. We collect only the information that is strictly necessary to operate your account, process transactions, meet our legal obligations, and improve the quality of our services. We do not sell, rent, or trade your personal data to third-party advertisers under any circumstances.
This Policy applies to data collected through the jaya9j website, any related communications (including emails and SMS), and any customer support interactions. If you have questions about how your data is handled, please contact us at the support email address listed in the footer of this page.
Privacy at a Glance
All data transmitted between your device and jaya9j is protected by industry-standard SSL encryption.
We never sell, rent, or trade your personal information to third-party advertisers or data brokers.
Your data is used only for account management, payments, fraud prevention, and service improvement.
You may request access, correction, or deletion of your personal data at any time by contacting support.
We use only essential and analytics cookies. No tracking cookies are shared with ad networks.
Personal data is stored on secured servers with access restricted to authorised personnel only.
1. Data We Collect
jaya9j collects personal data through several channels: directly from you when you register or use the Platform, automatically through your device and browser interactions, and from third-party payment processors when you make a deposit or withdrawal. The categories of personal data we collect are detailed below.
1.1 Registration and Account Data
Full name, date of birth, mobile phone number, email address, preferred username, and the password you create (stored in hashed form only — your plain-text password is never retained). Where account verification is required, we may also collect a copy of a government-issued identity document (such as a National Identity Card or passport) and proof of address.
1.2 Financial and Transaction Data
Deposit and withdrawal amounts, transaction reference numbers, bKash/Nagad/Rocket/Upay mobile wallet numbers associated with your transactions, transaction timestamps, and currency (Bangladeshi Taka, ৳ BDT). We do not store full payment card numbers; any card-related processing is handled directly by PCI-DSS compliant third-party payment processors.
1.3 Gaming and Betting Activity Data
Records of all bets placed, games played, wager amounts, odds accepted, game outcomes, bonus claims, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and the improvement of our product offerings, including cricket betting markets for BPL, IPL, and international T20 fixtures.
1.4 Device and Technical Data
IP address, browser type and version, device model and operating system, screen resolution, time zone setting (we reference Bangladesh Standard Time, BST UTC+6), referring URL, pages viewed, and session duration. This data is collected automatically when you access the Platform and is used for security, fraud detection, and analytics purposes.
1.5 Customer Support Communications
The content of any written communications you send to jaya9j support via email or on-platform messaging, including the subject matter, timestamps, and any attachments you voluntarily share. These records are retained to ensure continuity of support, facilitate dispute resolution, and monitor the quality of our customer service.
2. How We Use Your Data
jaya9j processes personal data only where there is a lawful basis for doing so. The primary purposes for which we use your data are set out below:
- Account Management: To create, maintain, verify, and administer your jaya9j player account, including processing login requests and enforcing the one-account-per-player policy.
- Transaction Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records of all account activity.
- Identity Verification (KYC): To verify that you meet the 21+ age requirement and to confirm that the payment methods you use are registered in your own name, in compliance with our anti-money laundering obligations.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct as defined in the jaya9j Terms & Conditions.
- Responsible Gaming: To monitor betting patterns that may indicate problem gambling behaviour, to administer self-exclusion requests, deposit limits, and cooling-off periods, and to provide appropriate player welfare interventions.
- Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of our support services based on the history of your interactions with the jaya9j team.
- Promotions and Marketing: To send you information about jaya9j promotions, bonus offers, BPL and IPL betting campaigns, and seasonal offers (such as Eid or Pohela Boishakh specials) where you have not opted out of marketing communications. You may opt out at any time by contacting support.
- Platform Improvement: To analyse aggregated, anonymised usage data to understand how players interact with the jaya9j Platform and to make informed decisions about product development and game portfolio expansion.
- Legal Compliance: To meet obligations imposed by applicable laws and regulations, including responding to lawful requests from competent authorities and retaining records for the minimum period required by law.
3. Data Sharing
3.1 Third-Party Service Providers
jaya9j may share limited personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors (bKash, Nagad, Rocket, Upay), game content providers (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe), identity verification services, and IT infrastructure providers. All third-party processors are contractually required to process your data only in accordance with our instructions and to maintain appropriate technical and organisational security measures.
3.2 Legal Disclosures
jaya9j may disclose personal data to regulatory authorities, law enforcement agencies, courts, or other government bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of jaya9j, its players, or the general public. We will notify you of such a disclosure where we are legally permitted to do so.
3.3 Business Transfers
In the event that jaya9j undergoes a merger, acquisition, or sale of all or part of its business assets, personal data held by jaya9j may be transferred to the acquiring entity as part of that transaction. In such an event, affected players will be notified via their registered contact details in advance of the transfer wherever practicable, and the acquiring entity will be required to honour the commitments set out in this Policy.
3.4 What We Never Do
jaya9j will never sell, rent, or trade your personal data to third-party advertisers, data brokers, or any commercial entity for their own marketing purposes. We do not share personal data with other online gambling operators, affiliate networks, or social media platforms for targeting purposes.
4. Cookies & Tracking
4.1 What Are Cookies
Cookies are small text files placed on your device by websites you visit. jaya9j uses cookies to ensure the Platform functions correctly, to remember your session state between page loads, and to collect anonymised analytics data that helps us understand how the Platform is used.
4.2 Types of Cookies We Use
Required for the Platform to function. These include session cookies that keep you logged in, security cookies that prevent cross-site request forgery, and preference cookies that remember your display settings. Essential cookies cannot be disabled without impairing core Platform functionality.
Used to collect anonymised data about how players navigate the Platform — for example, which pages are visited most frequently and how long sessions last. This data is aggregated and does not identify individual users. Analytics data helps jaya9j make evidence-based improvements to the Platform.
Used to remember choices you make on the Platform, such as your preferred language or recently viewed game categories (for example, cricket betting or slots). These cookies improve your experience but are not strictly essential to Platform operation.
4.3 Managing Cookies
You may control cookie settings through your browser's privacy or settings menu. Please note that disabling essential cookies will prevent you from logging into your jaya9j account and using core Platform features. Disabling analytics or functional cookies will not affect your ability to bet or play games, but may result in a less personalised experience.
5. Data Retention
5.1 Retention Periods
jaya9j retains personal data for as long as your account remains active and for a further period after account closure as required by our legal and regulatory obligations. As a general guide:
- Account and registration data is retained for the lifetime of your account and for a minimum of five (5) years following account closure.
- Financial transaction records are retained for a minimum of seven (7) years to comply with applicable financial record-keeping requirements.
- Customer support communications are retained for three (3) years following the resolution of the relevant interaction.
- Technical and device data (logs) is retained for up to twelve (12) months for security and fraud investigation purposes, after which it is deleted or anonymised.
- Marketing preferences and opt-out records are retained indefinitely to ensure that opt-out requests are honoured and to prevent accidental re-subscription.
5.2 Data Deletion
Where retention periods have expired and no overriding legal obligation requires continued storage, personal data is securely deleted or irreversibly anonymised. You may request the deletion of your personal data at any time (subject to legal retention obligations) by contacting jaya9j support. We will acknowledge your request within five (5) business days and complete the deletion process within thirty (30) days of acknowledgement.
6. Your Rights
As a jaya9j player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at the support email address shown in the footer of this page. We will respond to all valid requests within thirty (30) days.
You have the right to request a copy of the personal data that jaya9j holds about you, together with information about how that data is being used and with whom it has been shared.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. You may also update certain account details directly from within your account settings.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis for processing applies. This right is subject to any overriding legal retention obligations jaya9j must fulfil.
You have the right to request that jaya9j restricts the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing pending verification of our legitimate grounds.
You have an unconditional right to object to your personal data being used for direct marketing purposes, including promotional SMS messages about BPL betting offers, casino bonuses, or seasonal campaigns. We will action all marketing opt-out requests promptly.
If you are dissatisfied with how jaya9j has handled your personal data, you have the right to raise a complaint directly with jaya9j support in the first instance. We take all data complaints seriously and will investigate thoroughly and respond in writing.
7. Data Security
7.1 Technical Safeguards
jaya9j employs a range of technical measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These include 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage of sensitive data fields (including password hashes and identity document images), and regular security audits of our infrastructure.
7.2 Organisational Safeguards
Access to personal data within jaya9j is strictly limited to authorised team members who require that access to perform their job functions. All personnel with access to personal data are subject to confidentiality obligations and receive regular training on data protection responsibilities. Access permissions are reviewed periodically and revoked promptly when no longer required.
7.3 Your Role in Security
While jaya9j takes robust measures to protect your data on our end, the security of your account also depends on you protecting your login credentials. You should choose a strong, unique password for your jaya9j account, never share your password or OTP codes with anyone, and log out of your account when using shared or public devices. If you suspect that your account has been accessed without your authorisation, contact jaya9j support immediately.
8. Policy Updates & Contact
8.1 Changes to This Policy
jaya9j reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material, we will notify registered players via their registered email address or an in-platform notification prior to the changes taking effect. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy.
8.2 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to jaya9j's handling of your personal data, please contact our support team. Our contact email address is displayed in the footer of this page. We aim to respond to all data-related enquiries within five (5) business days, Bangladesh Standard Time (BST, UTC+6).
Ready to Play on jaya9j?
Now that you know how we protect your data, sign in to your jaya9j account and explore live cricket betting, BPL markets, casino games, and more — all securely accessible via bKash and Nagad.